We offer great expertise in planning, design, implementation and operation of your Call Center.
The planning phase consists of determining time, costs and resources.
The design phase is aimed at determining the appropriate technological solutions and other factors.
"Turnkey system" or, in other words your Call Center is ready to operate.
All administration and operation of Call Center.
Our knowledge and vast experience in contact centers to operate more efficiently, increase the quality of every customer interaction, create new pathways to profit, and ensure ongoing customer-centric business improvement and growth gives you the edge over the competition..
OUR FULL SERVICE SOLUTION
From planning, design, implementation and operation, we deliver a fully integrated process that is the highest quality in the industry. Our full service solution provides:
Single Point of Contact "Tecnoserv International"
Highest return for your investment "ROI"
Our systems are always scalableable and upgradeable
High quality support is also part of our full service solution.
KEY POINTES OF OUR EXPERTISE
What seperates us from the rest of the competition is vast experience in key areas:
COORDINATE THE OPERATION- with over 10 years of experience in service to the customer, help desk, sales, surveys. We provide supporet and training from agent to operations management.
COORDIATE THE TECHNOLOGY - with over 15 years experience in the field of the telecommunications and technology, we are able resolve major challenges such as: planning, design and implementation of Contact Center, Contact Center relocation, maintenance and business continuity plans and give you a 100% operational Call Center.
IMPLEMENTATION AND OPERATION
With our experience plus personnel with the required skills to manage relationship in different areas such as: service to the customer, sales, billing, technical support, satisfaction and loyalty, following the best practices of the industry standards in compliance with the goals or your company's individual KPIs, you are in good hands.